Staff Opening

Donor Relations Associate

Job Title

Donor Relations Associate

Department

Institutional Advancement

Reporting To

Director of Advancement Operations

FLSA Classification

Non-exempt

Job Category

Full-Time

Location

Berkeley, CA

About Zaytuna College

Zaytuna College is America’s first accredited Muslim liberal arts college that offers undergraduate and graduate degrees. A central goal of the College is to reintegrate the once vital and influential voice of Muslim thought and erudition back into the ongoing conversation of great ideas, which is informed largely by shifting Western values, and to do so within the context of our new, globalized society and in the manner articulated by the College’s mission statement: “to educate and prepare morally committed professionals, intellectuals, and spiritual leaders, who are grounded in the Islamic scholarly tradition and conversant with the cultural currents and critical ideas shaping modern society.”

The Position

Zaytuna College seeks a Donor Relations Associate who will be responsible for communicating with our donors and provide support in areas of donor relations, gift processing, and achieving fundraising goals. The Donor Relations Associate provides assistance to prospective, new, and existing donors via telephone and email regarding recurring gifts and donor records; delivers respectful, timely, and accurate donor services including credit card activations, changes, and deactivations; makes calls and updates records in the donor system and the website; answers donor questions on the phone and through email; and troubleshoots gift-processing issues.

Essential Functions
  1. Routinely contact existing or prospective donors to raise awareness of events and campaigns and solicit donations.

  2. Provide excellent service completing donor requests in areas of gifts, receipts, and adeptly respond to other general caller inquiries.

  3. Create, maintain, and update electronic donor and gift records in customer relations management (CRM) system and other institutional systems with attention to detail and confidentiality.

  4. Identify and resolve data discrepancies and pending donations swiftly and maintain clear communications with the donors and accounting personnel.

  5. Generate seasonal and/or weekly reports for upper management and auditors.

  6. Prepare, package, add postage and mail letter and packages.

  7. Digitize records through data entry, scanning, and physical filing of records.

  8. Occasionally give a tour to visitors of the college.

  9. Other duties as required to support Zaytuna College Advancement teams’ needs.

QUALIFICATIONS AND EXPERIENCE

Required Education and Experience

  • Associate’s degree or higher

  • Minimum of 2 years of work experience in customer service, data entry, and/or non-profit organizations

Preferred Education and Experience

  • Prior work experience in donor relations

Required Competencies

  • Demonstrated project and time management skills

  • Exceptional written and verbal communication skills with qualitative and quantitative information

  • Strong service orientation and relationship-building skills

  • Strong data analytical skills and technical ability with databases and systems

  • Proven ability to assess details, think critically, and independently solve problems

Employment Requirements 

  • Legally authorized to work in the United States

  • Successful completion of a background check

To Apply

  • Include the title of the job you are applying for in the subject line of your email.

Zaytuna College is an equal opportunity employer.